Introduction to IT Systems and Secure Applications

Detailed IT fundamentals from systems basics to practical support operations and learning labs.

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Course Content

  • Lesson 1.1: Inside a Computer - Components and Roles
  • Lesson 1.2: Operating Systems and File Management
  • Lesson 1.3: Performance Troubleshooting Basics

  • Lesson 2.1: IP, Subnets, and Routing Concepts
  • Lesson 2.2: DNS, DHCP, and Common Failures
  • Lesson 2.3: Practical Network Troubleshooting

  • Lesson 3.1: Helpdesk Workflow and Prioritization
  • Lesson 3.2: Root Cause Analysis and Postmortems
  • Lesson 3.3: Technical Communication and Documentation

  • Lesson 4.1: Lab Project - Build a Small Office IT Plan
  • Lesson 4.2: Interview Scenarios for Entry-Level IT Roles
  • Lesson 4.3: 90-Day Growth Plan in IT
About This Course

Detailed IT fundamentals from systems basics to practical support operations and learning labs.